pcAnywhere, or high-speed Internet connection highly recommended (56k connection minimum without pcAnywhere)
for problem resolution (If we cannot get into your system, we may not be able to solve the problem).
Covered:
Error Messages
Bug Fixes
Software Updates (may contain new features)
Basic DRL Operator Questions (specific questions)
Adding Fields to existing Import Types and Mappings (as long as it does not require modification of scripts - by request only)
Building new forms and templates for sign/label stock bought from Retail Technologies, Inc. (by request only)
Re-installing from a sufficient backup (You get what you backed up, if you have made 100 changes since your last backup then you have to manually make the changes again. If you have never made a backup, you will need hourly installation and configuration to be reinstalled.).
How to make a backup of your DRL (by request only).
Setup a standard import shortcut for existing import types (by request only).
When moving DRL to a new PC, we tell you what files need to be moved to the other computer, but we do not do it for you without an additional charge (hourly rate).
Not Covered: (hourly online installation/training rates apply)
Re-interfacing DRL to a new scanning system.
Building new forms or templates (exception: stock bought from Retail Technologies, Inc.).
Building a new Import Type and/or Mapping.
Creating/Modifying scripts - (programming charge - quoted before creating/modifying begins).
Training
Database Recovery - We can replace corrupted files, but the data that was in the corrupted files will be lost and replaced with backed up information. If no backup exists, corrupted files will be replaced by demo files.
* Software updates are within versions. Ex. Version 2.#.#.# may update to the latest version up to and including 2.9.9.9 without charge.
For someone to "Upgrade" to the latest version, an Upgrade fee may apply. An example of upgrading would be going from
DESIGN-R-LABELS DOS to DESIGN-R-LABELS 32 for Windows, or from DESIGN-R-LABELS 32 for Windows to DESIGN-R-LABELS 3.0.
*** This is not a complete list of "Not Covered" support items. If you have specific questions about if something is
covered, please contact your Retail Technologies, Inc. Sales Representative. ***
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